Do this if the Covid-19 Vaccine Certificate has not appeared on All – The Covid-19 vaccination certificate is one of the important documents that citizens must have, especially for long-distance travelers.

At PPKM Level 4, a vaccine certificate is a mandatory document for long-distance travelers, in addition to the results of an antigen or PCR test.

Every citizen who has been vaccinated against Covid-19 with at least one dose, will get a vaccine certificate and can be downloaded on the website

PeduliLindung is a page and application developed to assist relevant government agencies in tracking to stop the spread of Covid-19.

Also Read: There is a Service for Vaccine Certificates Without Vaccination, This is a Covid-19 Task Force Warning

What if the certificate has not appeared even though I have received the Covid-19 vaccine?

Please note, a new certificate will appear when you already have an account at

If you are not registered with, the only information that will appear is the vaccination status, without a vaccine certificate.

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Here’s how to register or create an account at

  • Click “login/register” in the top right corner
  • Click “create a CaresProtect account”
  • Enter full name and mobile number
  • A verification code will be sent to the registered number
  • Enter 6 digit number

After success, you will automatically enter the dashboard

To download a vaccination certificate, follow these steps:

  • Click the menu containing your name in the top right corner
  • Select “vaccine certificate”
  • Click your name
  • Two certificates will appear, the first and second vaccinations have also completed two vaccine doses
  • Click the certificate image
  • Press “download certificate”.

Also read: Can a Covid-19 Vaccination Certificate Be Replaced with a Doctor’s Letter? This is what the Ministry of Health said

File a complaint

When contacted in early July 2021, Spokesperson for the Covid-19 Vaccination of the Ministry of Health, Siti Nadia Tarmizi, said there might be a postpone in the process of sending information if the digital vaccination certificate has not been entered into the PeduliLindung account.

Those who experience these problems can submit a complaint to PeduliLindung.

“Can be contacted” email or CareProtect web, or go to the app. Usually it takes 1-2 weeks to come out,” said Nadia when contacted, Monday (4/7/2021).

The PeduliLindung website can be accessed at, while complaints can be sent via email:

Don’t share on social media

Covid-19 vaccination certificates may not be disseminated on social media.

This is because the certificate contains sensitive personal data, such as an ID card number.

Vaccination certificates that have been kept can be used as a condition of travel and can only be presented to authorized personnel.

Certificates also do not have to be printed to be used as a travel document requirement.

The digital version that can be downloaded or found in the application is sufficient as a complement to be shown to officers in the field.

However, there are several regions that provide vaccine certificates in the form of a piece of paper to their citizens.

Also read: Circulation of Vaccine Certificate Making Services Without Vaccination, Ministry of Health: It’s a Fraud Bhayu Tamtomo

Infographic: How to Download Covid-19 Vaccination Certificate


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